How Can We Help?

Send us a mail: contact@corporategyft.com
Give us a call: +91 9821418117
How do I place an order?

You can place orders with us through three convenient methods: Email, Call, or Purchase Orders. Unfortunately, we do not offer online ordering at this time. To place an order for products you’re interested in, please reach out to us via phone at +91 9821418117 or email us at orders@corporategyft.com. Our customer agent will help you to complete your order.

Can I place an order online?

We accept orders via Email or Purchase Orders only. You cannot place orders online.

Please contact us on +91 9821418117 or write to us at orders@corporategyft.com to place an order for products that you are interested in.

Will I get a design proof / preview before placing the order?

Absolutely! We understand the importance of ensuring your satisfaction with the design before finalizing your order. Upon request, we provide design proofs or previews for your approval before proceeding with the order.

Can I request samples of the corporate gifts before placing a bulk order?

Yes. Please let us know about your requirements, and we’ll make the necessary arrangements. Depending on your convenience, we can either share the closest location where you can see the samples or send a representative with the samples you’re interested in. If you’re in a location where we don’t have operations, we’ll gladly send you samples by courier against a refundable deposit.

What are the charges for sampling?

Sampling charges are determined by factors like the product type, its pricing, and the chosen shipping method. Usually, we may request a refundable deposit to manage the costs of samples and shipping. Upon returning the samples in good condition, we’ll fully refund the deposit. Alternatively, if you proceed with placing an order, we can adjust the deposit accordingly.

Can you gift wrap my order?

Certainly! We do offer gift wrapping services upon request. This additional service is available at an extra charge and may require additional time for delivery. If you wish to avail of this service, please feel free to discuss it with our representative at the time of placing your order. We’ll be happy to accommodate your request and ensure that your products are beautifully wrapped for that special touch.

I am placing a re-order and the price seems to be higher than the previous time I ordered

When placing a re-order, it’s possible that the price may vary due to factors such as changes in production costs, materials, or any adjustments in quantities. Additionally, if there have been updates or modifications to the product since your last order, it could also affect the pricing. However, we strive to maintain competitive and fair pricing for all our customers.

If you have concerns about the price difference, please feel free to reach out to our representative or contact our customer service team. We’ll be happy to review your previous order and provide an explanation for any price adjustments. Your satisfaction is important to us, and we’re here to address any questions or concerns you may have regarding your re-order.

What if I want to place an order for the products lesser than the MOQ?

In some cases we do accommodate orders below the Minimum Order Quantity (MOQ), it’s important to note that this may affect the pricing of the product. If you’re considering placing an order below the MOQ, please get in touch with our customer service team to understand the adjusted pricing. Our agents are readily available to assist you and provide clarification on pricing details. Don’t hesitate to reach out to us; we’re here to help!

Can you print my logo or artwork on the product?

Absolutely! We specialize in customizing all our products with your logos or any other artwork you provide. Our customization options include various techniques such as printing, embroidery, embossing, engraving, and more, depending on the type of product.

Whether you’re looking for a sleek printed design or an intricately embroidered logo, we have the expertise to bring your vision to life. Feel free to discuss your customization preferences with our representative when placing your order, and we’ll ensure that your products are tailored to your exact specifications.

How do I upload my design?

To upload your design or artwork, please share it directly with our customer representative responsible for taking your order. You can do this by emailing the design file(s) or sharing it through a secure file transfer service recommended by our representative. Once we receive your design, our team will review it and work with you to ensure that it meets your customization requirements.

Where do I find my digital proof? How do I approve it?

After placing your order and providing your design or artwork, our team will create a digital proof for your review.

Review the proof carefully. If changes are needed, provide feedback to our team. Once approved, we’ll proceed with production.

What file formats do you guys support?

We support a variety of file formats for your convenience. Commonly accepted formats include:

  • Vector formats: such as AI (Adobe Illustrator), EPS (Encapsulated PostScript), and PDF (Portable Document Format).
  • Image formats: such as JPG (Joint Photographic Experts Group), PNG (Portable Network Graphics), and TIFF (Tagged Image File Format).
  • Other formats: such as PSD (Adobe Photoshop), SVG (Scalable Vector Graphics), and CDR (CorelDRAW).

If you’re unsure about the compatibility of your file format, feel free to reach out to our customer support team for assistance. We’re here to ensure a smooth process for you.

How will the printing take place on the products?

For different products, we employ various printing processes, and even on a single product, there can be multiple printing methods available. You can find detailed information about each printing method on our printing method page. Please refer to this page to understand the different methods and any applicable charges.

It’s important to note that we offer free printing only on standard printing methods. If you require any further clarification regarding the printing process or associated charges, please feel free to explore our printing method page or contact our customer support team.

Can you print individual names on the product?

Yes, we offer personalization services including printing individual names on our products. Please provide us with the list of names or any other personalized details, and we’ll ensure that each product is printed with the individual names according to your specifications.

We offer this service with additional charges and extended timelines. You can discuss these options with our customer agent to get an update on the costing and timeline tailored to your specific requirements.

How can I check the product availability?

To check the availability of a product, please inquire with our customer representative. Due to the high volume of products and orders, some items may go out of stock temporarily but could be restocked later. Therefore, we recommend checking with our customer representative first to verify the current availability status. They will promptly assist you and provide the necessary information about the product’s availability.

I need something custom designed as per my requirement. Can you supply?

Yes, we offer custom design services to meet your specific requirements. Whether you need a unique product designed from scratch or modifications to an existing design, we can accommodate your needs.

Our experienced team will work closely with you to understand your vision and create a custom design that aligns with your preferences and specifications. Please reach out to our customer representative to discuss your custom design project in detail, and we’ll be happy to assist you every step of the way.

I can’t find what I’m looking for. Can you supply what’s not on your website?

Indeed! If you can’t find what you’re looking for on our website, we can still assist you. We have access to a wide range of products and customization options beyond what is listed on our website.

Simply reach out to our customer representative and let them know what you’re searching for. They’ll work with you to understand your requirements and source the desired products or explore custom solutions to meet your needs. Don’t hesitate to contact us with your specific requests, and we’ll do our best to fulfill them.

What is the quality assurance you offer?

We stand by the quality of all products that we deliver, ensuring that each order undergoes necessary quality checks before it is delivered to you. Our commitment to quality assurance means that we address every quality-related concern you may have, prioritizing your satisfaction and guaranteeing that you receive products of the highest standard.

What are the locations where you deliver?

We offer delivery to a wide range of locations, both domestically and internationally.

We deliver to all the cities, towns, and villages across India. We are tied up with various logistic partners, enabling us to deliver anywhere you want us to. Whether you’re located in a bustling city or a remote village, we’re committed to ensuring that your products reach you promptly and securely.

Do you ship Internationally too?

Yes, we offer international shipping services to deliver our products to customers worldwide. Our international shipping options ensure that you can enjoy our products no matter where you are.

For delivery outside India, shipping charges are applicable. After placing your order, our customer agent will check the volumetric weight and provide you with a quotation. We obtain quotations from multiple vendors to offer you the best possible rates. Shipping charges will be calculated based on the volumetric or actual weight, whichever is higher. Upon payment, the products will be shipped immediately.

Please contact our customer support team for more information on international shipping rates, delivery times, and any specific requirements for shipping to your location. We’re dedicated to providing you with a seamless and reliable international shipping experience.

How much time do you take to deliver?

The time taken to deliver an order varies from product to product, its customization and order quantity and product’s availability. The ‘Usual Delivery Time’ for a product ranges from 5-10 business days for domestic orders and 15-30 business days for international orders. This indicative time represents the duration it takes to dispatch the goods, including any customization you may have ordered. However, the total time for the goods to reach you depends on your city of delivery. Please note that business days exclude public holidays and Sundays.

For a more accurate estimate of delivery time based on your location and customization requirements, please reach out to our customer support team. We’re here to assist you in ensuring that your order arrives in a timely manner.

Why does the estimated delivery time vary for each product?

The delivery times are influenced by factors such as product availability, the geographic location of the products stocked, your shipping destination, and the courier partner’s time-to-deliver in your location. Hence, the estimated time of delivery varies.

If I need faster delivery, can you help?

Sometimes, it’s possible to expedite delivery slightly. Please speak to our representative about the delivery timeline you’re aiming for, and we’ll assess if it’s achievable.

However, in cases where faster delivery requires additional expenses on freight and operations, we may need to charge extra for the service. Rest assured, we’ll work with you to find the best possible solution to meet your delivery needs while considering any additional costs involved.

Can you ship to multiple locations?

Yes, we offer shipping to multiple locations. Whether you need to send products to different addresses for corporate gifting, event giveaways, or individual recipients, we can accommodate your requirements.

Please provide us with the details of each shipping address, along with the corresponding products or quantities for each location. Our customer support team will assist you in arranging shipping to multiple destinations efficiently and accurately..

Is the shipping cost included in the pricing?

The shipping cost is typically not included in the pricing displayed on our website. Shipping costs vary depending on factors such as the destination, weight, and dimensions of the package, as well as the selected shipping method.

What are your payment methods and terms?

Our standard payment terms typically involve a 50% advance payment and the remaining 50% payment on the day of delivery.

However, if you represent a large organization and require different payment terms, please inform us, and we may be flexible based on your organization’s needs.

We accept payments by cash, cheque, online transfers, or credit/debit cards for your convenience. If you have any specific payment preferences or requirements, please feel free to discuss them with us, and we’ll do our best to accommodate your needs.

Can I get a formal quotation / proforma invoice?

Certainly! We can provide you with a formal quotation or proforma invoice upon request. Simply reach out to our customer support team and provide them with the details of your order, including the products, quantities, customization options, and any other relevant information.

Our team will prepare a detailed quotation or proforma invoice for your review, outlining the total cost of the order, including itemized pricing, taxes, shipping charges, and any applicable discounts or promotions. This document will serve as a formal summary of the proposed transaction, allowing you to review the details before proceeding with the order.

What is the cancellation fee?

You can cancel your order for all types of products before the personalization process begins. However, once personalization, such as engraving, etching, or screen printing, etc has been initiated, or for custom product orders, cancellation may not be possible. Please note that orders involving personalization or customization are typically non-cancelable once production has started. If you have any questions or need assistance with order cancellation, please contact our customer support team for guidance.

How do I get my refund if I cancel an order?

If you cancel an order and are eligible for a refund, we’ll initiate the refund process. The refund amount will typically be issued back to the original payment method used for the purchase. Please note that the time it takes for the refunded amount to reflect in your account can vary depending on your bank or payment provider. It may take a few business days for the refund to appear in your account.

Is GST included in the pricing?

No, GST (Goods and Services Tax) is not included in the pricing shown on the website. Any applicable taxes, including GST, will be added to the total amount on the invoice. This ensures transparency in pricing and allows for accurate taxation based on the relevant regulations.

How can I collaborate with CorporateGyft?

Collaborating with CorporateGyft is straightforward. Simply reach out to us via email, phone, or our website, expressing your interest in collaboration and providing details about your business and the type of partnership you seek. Our team will promptly engage with you to discuss potential opportunities, negotiate terms that align with our mutual objectives, and formalize the collaboration agreement. Once finalized, we’ll embark on our collaborative efforts, whether it’s through supplier relationships, distribution partnerships, or joint promotional initiatives. We value collaboration and welcome the opportunity to work together to achieve shared success.

Would you prefer to be registered as one of our dedicated vendors in our system?

Gladly. Please forward us your vendor registration form, and we’ll promptly complete and return it with all the necessary details.

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